How it works

Getting started

CATS have access to professional Associates with a wide range of clinical experience. A CATS Clinical Director will discuss your particular needs and we will ensure that appropriate professionals are allocated to meet your specific requirements. If you request a particular Associate we will do our best to ensure your preference is met.

Please contact one of the Clinical Directors via email to have an initial discussion about our services. It would help us if you could outline the type of assistance you are looking for.

Every client will have a lead Clinical Director who will act as a point of contact throughout the period of the contract. We will agree a timetable for the service you require. The agreement will happen in advance of starting work for you.

We will provide you with evidence of the Associate’s experience and qualifications. All of our Associates have received the relevant CRB check.

Working with us

We will negotiate appointments and times of therapy or assessment with the family and/or the client.

We will provide a contact telephone number and e-mail address in case it is necessary to change or cancel appointments.

Appointments can be rearranged if you let us know at least 48 hrs before the previously agreed appointment time.

If you fail to attend your appointment or cancel the appointment less than 48 hrs prior to the arranged time you will be still be charged.

When CATS provide therapeutic services you will be given a written report after every six sessions. There will be a final report at the agreed completion of the therapeutic contract.

When CATS provide an assessment the report will be peer reviewed and issued within an agreed timeframe.

All interventions carried out by CATS are subject to evaluation through professional review to ensure the highest clinical standards. Outcome evaluation is considered good practice and helps us to maintain a quality and excellence service to all our clients. We have a safeguarding children's policy and comply with Local Safeguarding Children Board practice and procedures. 

“CATS has been established with the aim of providing benefit to children and young people who are vulnerable by virtue of their social, emotional and developmental needs”.